2. Information We Collect

We may collect personal information including, but not limited to:

• Name, address, email, and phone number

• Health information relevant to your physiotherapy treatment

• Appointment and treatment history

• Payment information for invoices

• Website usage data (via cookies, if applicable)

All health information is considered special category data under GDPR and is handled with extra care.

3. How We Use Your Information

We use your information for purposes including:

• Delivering and managing physiotherapy treatments

• Scheduling appointments and sending reminders

• Processing invoices and payments

• Communicating important clinic updates or changes

• Complying with legal and professional obligations

• Improving our services and website experience

We do not sell or share your information with third parties for marketing purposes.

4. How We Store and Protect Your Information

Your personal and health information is stored securely, either digitally or in paper records. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Access to patient records is restricted to Ian Balmer and authorised personnel only.

5. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data, where legally permitted

• Object to certain uses of your data

• Request a copy of your data in a portable format

To exercise any of these rights, please contact: info@physiotherapyonthegreen.co.uk.

6. Sharing Your Information

We may share your information only when necessary to:

• Provide healthcare services (e.g., referring to another healthcare professional)

• Comply with legal or regulatory obligations

• Protect the safety of patients or the public

All sharing is done securely and confidentially.

7. Data Retention

We retain your personal and health information for as long as necessary for your treatment and to comply with legal and professional requirements. Once no longer needed, your data will be securely deleted or anonymised.

8. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve user experience. No personal health information is collected through our website. You can adjust your browser settings to refuse cookies if you prefer.

9. Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be communicated via our website or directly to patients where appropriate.